Gerald Marvin Weinberg

The Secrets of Consulting: Expert Book Recommendations for Customer Satisfaction

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What is Customer Service Customer service is the provision of assistance and support to individuals before, during, and after purchasing a product or service. It involves addressing customer inquiries, complaints, and issues in a prompt and efficient manner in order to ensure customer satisfaction. Customer service can be provided through various channels such as phone […]

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Delivering Exceptional Customer Service: Insights from Small Data by Martin Lindstrom

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What is Customer Service Customer service refers to the assistance and support provided by a company to its customers before, during, and after their purchase or use of the company’s products or services. It involves engaging with customers to address their queries, solve problems, and ensure customer satisfaction. Effective customer service entails being responsive, empathetic,

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